Steve came to FMG Leading as a speaker and trainer from the hotel industry. He began his 17-year hospitality career with Starwood Hotels & Resorts before joining The Ritz-Carlton Hotel Company in April 2000 in Jamaica. Steve held various leadership positions at three different properties before becoming the youngest General Manager in the brand's history at The Ritz-Carlton, Kuala Lumpur at age 29. In addition to his business development responsibilities, he has delivered learning programs and keynotes on service excellence, culture, and leadership to a wide range of international companies. Steve graduated from Washington and Lee University with a Bachelor of Arts in History and Sociology.