Steve came to FMG Leading from the hospitality industry where he served for nearly 2 decades at luxury properties around the world. He began his hospitality career with Starwood Hotels & Resorts before joining The Ritz-Carlton Hotel Company in April 2000 in Jamaica. Steve held various leadership positions at three different properties before becoming the youngest General Manager in the brand's history at The Ritz-Carlton, Kuala Lumpur at age 29. In addition to his market development and brand oversight responsibilities at FMG Leading, he has delivered learning programs and keynotes on service excellence, culture, and leadership to a wide range of clients. Steve graduated from Washington and Lee University with a Bachelor of Arts in History and Sociology.