May 20, 2013
FMG LEADING ACQUIRES INNSENSE LEADERSHIP
Leadership Development, Culture Design, and Organizational Change Firm Adds Expertise in Luxury Hospitality and Service Excellence.
Newport Beach, CA - FMG Leading, a Southern California-based coaching and consulting Firm specializing in leadership development, culture design, and organizational change, announced today that it has acquired InnSense Leadership LLC, an Orlando, Florida-based luxury hospitality and customer service consulting firm.
The acquisition strengthens FMG Leading’s existing expertise in healthcare during a time of unprecedented change. By adding capability in world-class customer service, with a luxury-hotel pedigree, FMG Leading has effectively prepared itself to serve the changing needs of the healthcare industry, while at the same time opening doors to additional engagements in the hospitality sector.
FMG Leading, with over 30 years of experience, has partnered with more than 30,000 leaders in 10 countries to achieve breakthrough results. FMG Leading Founder and CEO Dr. Foster Mobley sees the acquisition as both part of FMG’s future growth strategy, and also as a way for the firm to respond to the changing needs in the healthcare sector. “Although FMG Leading has worked with clients in a wide range of industries, from finance to energy, our core capability has always been helping healthcare systems design cultures to support the type of large-scale change required to thrive, as the healthcare landscape continues to rapidly evolve” said Dr. Mobley. “The acquisition of InnSense Leadership allows us to better serve our clients as the healthcare industry transitions into a more customer-focused business. Steve Cokkinias, with his Ritz-Carlton background and proven expertise in creating cultures of service excellence, gives FMG Leading the ability to respond even more effectively to the changing needs in the healthcare industry. This new partnership also expands FMG Leading’s Learning division to now include interactive, world-class customer service programs, available to our clients in healthcare, hospitality, and beyond”, he said.
InnSense Leadership Founder, Steve Cokkinias, a 17-year hotel industry veteran, spent 12 years with The Ritz-Carlton Hotel Company prior to joining FMG Leading as Executive Director of Client Experience. In this pivotal new role, Cokkinias will oversee the firm's client acquisition strategy, branding/marketing, and the development of the company’s service training programs. “I am thrilled to join FMG Leading during an exciting period of growth for the company. This move allows me to apply my hospitality experience towards the creation of new learning programs designed to help our clients capture the ‘essence of serving’ and consistently deliver world-class customer experiences,” Cokkinias said. “Additionally in this new role, I will oversee business development strategies and the evolution of the firm’s brand positioning, as our list of products and services continues to evolve,” he added.
Prior to FMG Leading, Cokkinias held various leadership positions at several luxury hotels in the USA, Caribbean and Asia, most recently from 2003-2012 as the General Manager of The Ritz-Carlton, Kuala Lumpur (Malaysia). Among the many accolades awarded to the hotel, Cokkinias cites the recognition as “National Best Employer” four times consecutively as the achievement that best defines his tenure.
FMG Leading (www.fmgleading.com) is a team of coaches and advisors who create breakthrough performance by improving the quality and effectiveness of executive leaders and their teams. With over 30 years of experience, the FMG Leading team has worked with more than 30,000 leaders in over 10 countries to design sustainable, leader-led change initiatives that drive organizations to health and performance. FMG Leading's core strengths are in 4 primary areas: leadership and executive coaching, organizational change and culture architecture, meaningful analytics and metrics, and experiential team and individual learning programs.